Can I make purchases with insufficient account balance?
Insufficient balance will result in transaction failure. Multiple attempts to pay with insufficient balance may be flagged by the risk control system and may even result in temporary card lock. Please ensure sufficient funds in your account before making payments.
What payment scenarios does BTX Card support?
BTX Card supports merchants on the global Mastercard network, including online and some offline consumption scenarios, such as e-commerce (Amazon, eBay), subscriptions (Netflix, Spotify, ChatGPT), and binding to Alipay, WeChat, etc. Specific availability depends on the actual support of merchants and payment channels.
How to activate a physical card?
1. Apply for the card: Users fill in personal information and pay the card issuance fee (waived if reaching 10,000 USDT);
2. Submit UID and the last four digits of the physical card to customer service;
3. After receiving the physical card, users submit it to operations for card binding;
4. After card binding, you will receive an activation email. Activate the card using the activation code in the email and set a payment password.
Why do some websites experience payment failures?
Common reasons include:
1. Restricted merchant types (such as gambling, adult content, gray industry websites, etc., are prohibited)
2. Website regional restrictions
We recommend checking your billing address and merchant policies.
Is there a fee for refunds?
All transactions refunded to the card will incur a $2 USD processing fee per transaction. If there are behaviors such as arbitrage using refund rules, the platform has the right to take corresponding risk control measures.
What to do if flagged by merchant risk control?
We recommend contacting the merchant's customer service, providing screenshots of card information (you can hide some digits) and a personal explanation as required, proving that the card is your virtual prepaid card, and waiting for review and unblocking.
What to do if payment fails?
Please check the following:
1. Whether the card is in "Active" status
2. Whether the account balance is sufficient
3. Whether the billing address matches the registration location or IP
4. Whether the network environment is secure (home/mobile network recommended)
5. Whether the merchant supports this card
If you still have issues, please provide details to customer service for inquiry.