What Is a Hash? How to Fill in the Hash Value — A Must-Read Beginner Guide for Bitradex
1. Understand It Simply: What Is a Hash (TxHash/TXID)
A hash is the full name of a transaction hash value (TxHash, TXID). In simple terms, it is the unique tracking number and transaction ID for an on-chain transfer. When a user withdraws funds from another exchange/wallet and transfers them to bitradex, once the funds are packed on-chain, the blockchain automatically generates a fixed string made up of numbers and uppercase/lowercase letters. That string is the hash value. Every transfer hash is unique worldwide, cannot be altered, and cannot be duplicated.
Quick note: A hash = a digital fingerprint. Each transfer corresponds to a unique fingerprint. If the amount or address is changed, the hash characters change completely immediately. It is also a core proof for asset security.
2. Why Must Bitradex Require a Hash?
1）The only basis for reconciliation: bitradex cannot directly connect to external platform data, so it relies on the hash to verify on the blockchain whether the transfer was made, the transfer amount, whether the receiving address is your bitradex deposit address, and how many on-chain confirmations there are.
2）Essential proof for delayed deposits: if the external platform shows the withdrawal was successful but bitradex has not credited the funds, customer service can only manually reconcile missing or delayed deposits based on the hash. Without the hash, they cannot assist with the investigation.
3）Distinguish orders clearly: when multiple people deposit at the same time and in the same amount, the hash accurately distinguishes each order and prevents asset confusion.
4）Prevent impersonation: reset your account verification method.
3. 3 Quick Steps to Copy the Hash from Another Platform
Method 1: Other exchanges
1）Log in to the sending platform APP/web, open [Assets / Wallet] → [Withdrawal Records / Bills / Transfer History];
2）Find the withdrawal order sent to bitradex and open [Order Details / View on Blockchain];
3）The page may show: TxID, transaction hash, Transaction Hash, or block ID. Long-press / click to copy the full string in one step (do not send screenshots; you must paste text).
Method 2: Decentralized wallets
1）On the wallet homepage, open [Transaction History] and select the transfer sent to bitradex;
2）On the details page, click [View on Explorer]. The long string at the top of the page is the hash. Select all and copy.
Pitfall reminder: an internal transfer order number is not the same as a hash. Only entries marked TXID / block hash are valid!
4. After Getting the Hash, How Do You Submit It to Bitradex?
1）Paste it directly into the input box for the hash value.
5. Frequently Asked Beginner Questions
Q1: Is a hash still usable if one letter is missing?
A: No. If the hash has missing characters, extra spaces, or wrong letters, the system cannot find it. Be sure to copy the full original text.
Q2: The external platform shows the withdrawal was successful. Can I contact customer support without the hash?
A: No. A successful withdrawal means the funds have already been put on-chain. You must retrieve the hash from the sending platform’s bill/records to verify it. If the external platform says the withdrawal was successful but you don’t have the hash, please contact the external platform’s customer support to confirm the hash value.
Q3: How can I check whether a hash is genuine?
Paste the hash into the corresponding blockchain explorer (TRX chain: tronscan, ETH chain: Etherscan, BTC: btcscan). You can check the confirmation count, receiving address, and transfer amount to verify whether it was sent to the bitradex address.