Trojan viruses and malware may infiltrate your computers and smartphones and steal your personal information, such as BitradeX account credentials. Hackers can bypass your security settings, putting you at risk of identity theft or control of your cryptocurrency assets. Therefore, we recommend that you regularly perform comprehensive security scans on your devices, install antivirus software, and keep it up to date.
Here are some suggestions to help protect your device security:
1. Open a New Incognito/Private Window
Each time you log into your BitradeX account, we recommend using safe mode or incognito/private tabs and avoiding any browser plugins and extensions. This can effectively prevent websites from trying to transfer any cookies to your computer.
For Chrome browser, the shortcut to open a new incognito window is as follows:
- Windows, Linux, or Chrome OS: Ctrl + Shift + N
- Mac: ⌘ + Shift + N
For Firefox browser, the shortcut to open a new private window is as follows:
- Windows, Linux, or Chrome OS: Ctrl + Shift + P
- Mac: ⌘ + Shift + P
2. Install Antivirus Software and Keep It Updated
- Do not install unknown software on your devices;
- In extreme cases, you may need to format the disk and reinstall the operating system to remove viruses;
- Seek help from information security experts when necessary.
3. Carefully Verify Withdrawal/Deposit Addresses Before Any Transaction
- You can save valid withdrawal/deposit addresses in a secure location (such as Notepad) and copy/paste them into your browser when you need to transfer assets. Be sure to cross-verify the address in Notepad with the address pasted into the browser window. If you find any inconsistencies between addresses, it may indicate that your computer or smartphone has been infected with a Trojan virus or malware.
- Before using a new address for deposit/withdrawal, you can try transferring a small amount of funds to that address first. This ensures that assets are transferred to the correct address and avoids potential asset loss.