Dear BitradeX Users,
Recently, we have detected that scammers are impersonating official BitradeX staff, customer service representatives, or administrators on social platforms and communities such as Telegram, WhatsApp, LINE, and X (Twitter). These accounts may contact users under the guise of inquiries, promotions, or account issues, and attempt to induce users into providing personal information, verification codes, or making transfers, posing a severe risk of financial loss.
Please be sure to note:
✅ Official BitradeX Customer Service is only available through the in-app customer service system.
✅ Please look for customer service accounts with official verification badges within the App. All account-related issues must be consulted and resolved exclusively through the official in-app customer service.
❌ Official staff will never proactively contact you via private messages on social media to ask for:
- Login passwords
- SMS verification codes
- Email verification codes
- Google Authenticator (2FA) codes
- Mnemonic phrases or private keys
- Transfers or deposits to any personal accounts
If you receive any private message from someone claiming to be BitradeX staff, please remain highly vigilant. Do not trust them, do not click on unfamiliar links, and do not provide any sensitive information or perform any financial transactions.
If you detect any suspicious accounts or potential fraudulent activities, please stop communication immediately, and verify or report it through the official customer service (with the official badge) inside the BitradeX App as soon as possible.
Please enhance your security awareness, guard against scams, and work together with us to protect your accounts and assets.
Thank you for your understanding and support!
BitradeX Official Team
August 2, 2026